01
Account and security
Your account manages orders, invoices, services, and tickets.
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- Use a valid email and reachable Telegram account
- Use a strong password and protect login details
- No staff member will request wallet keys or seed phrases
HELP CENTER
Help from registration to delivery
This page covers accounts, ordering, billing, payment, delivery, renewal, and server use.
02
Selection and ordering
Review published configurations, then confirm the final plan against the workload.
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- Check region, route, configuration, term, and currency
- Inquiry products require stock confirmation
- Use the final invoice as the payment reference
03
Billing, payment, and renewal
Invoices show amount, payment method, status, and due date.
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- Verify checkout page, currency, and network before payment
- Crypto payments must use the network shown on the invoice
- Wait for system confirmation after sending; do not pay twice
04
Service delivery
Delivery time depends on product type, stock, and the confirmed service scope.
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- Successful payment does not mean every product is instant
- Change initial credentials immediately
- Open a ticket linked to the invoice for delivery issues
05
Using your server
Customers are responsible for applications, accounts, data, and daily system security.
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- Patch, back up, and monitor resources
- Back up before reinstallations, upgrades, or network changes
- Illegal activity, attacks, spam, and abuse are prohibited
06
Tickets and incident handling
Use tickets for orders, resource delivery and agreed services. Technical troubleshooting is not included in base services.
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- Include time, impact, and actions already taken
- Attach Ping, MTR, and destination for network issues
- Never post passwords, keys, or sensitive data publicly
07
Policies and service scope
Before purchase and after every provisioning, read the policies applicable to the order, data center, and upstream provider.
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- Required after provisioning: compliance, abuse, network, IP, data, and renewal boundaries
- Terms and acceptable-use rules
- Privacy, refund, and delivery policies
How to get help
SERVICE FLOW
How to get help
Use client-center tickets for billing, service, and incidents; contact an advisor for pre-sales selection.
01
Find the order
Note the order, invoice, or service number.
02
Describe the issue
Provide time, symptoms, impact, and reproduction steps.
03
Attach evidence
Remove credentials and sensitive data from screenshots and logs.
04
Follow up
Add updates to the same ticket instead of duplicating requests.
Browse products or talk to an advisor
Published products show configurations and base prices. Stock, routes, discounts, and delivery time require final confirmation.