Privacy policy

Opening website chat connects your browser to our self-hosted Chatwoot service at chat.fast-bgp.com. It processes messages, attachments, contact details you choose to provide, browser identifiers needed to maintain the conversation, and necessary technical logs for authorized support staff. The website does not load the chat widget until you open it.

To help support staff respond promptly, chat text, visitor display names and conversation numbers are relayed through a Cloudflare service to a restricted internal Telegram support group. Authorized staff can reply in the group, and their replies are synced to the original conversation. Attachments are not copied to Telegram; staff receive a notice to view them in the original conversation.

Conversations and support backups are retained according to business and security needs. Request review or deletion through a Client Area ticket. Do not send passwords, private keys, seed phrases or full payment credentials. Support email notifications use Alibaba Cloud mail delivery. Website chat is handled separately from optional anonymous analytics.

After you opt in, first-party random identifiers record public page paths, times, referring domain or campaign source, device category and configuration/checkout/contact clicks. International cloud enquiry clicks include only the provider, service category, entry type and source page; they contain no enquiry free text and do not confirm an enquiry received, a top-up or a sale. Declining does not affect purchases. Withdraw permission using Analytics preferences on this page. DNT and GPC signals disable collection.

Analytics stores no IP addresses, full query strings, passwords, payment evidence or form contents and does not automatically link anonymous trails to customer emails. Detailed events expire after 90 days; daily aggregates are retained. Uncollected history is not reconstructed. Contact support with your browser's random analytics identifier to request review or deletion.

We collect only information needed to operate the service and protect it.

• Account details: name, company, email, and contact information
• Transaction details: orders, invoices, payment status, and required transaction references
• Service details: configuration, IP, tickets, incidents, and operational logs
• Security details: login time, device, and risk-control information

Information is used to process orders, verify payment, deliver resources, provide support, prevent abuse, meet legal obligations, and improve service. We do not operate by selling customer personal information.

To complete payment, delivery, networking, security response, or legal obligations, we may share the minimum necessary information with payment providers, data centers, network operators, technical providers, or authorities.

We retain information as required for business, finance, security, and law, using access control, isolation, and audit records to reduce unauthorized access. Internet transmission and electronic storage cannot be absolutely secure.

Customers may request account review or correction through a ticket. Never post passwords, private keys, seed phrases, or unnecessary sensitive information in public chats, screenshots, or ticket text.