DELIVERY POLICY
Service delivery policy
Products differ in automation, inventory, and upstream preparation. Successful payment starts delivery but does not mean every resource is available instantly.
Last updated: September 10, 2026
Expand a topic to read the full rules. Applicable product and order terms govern your service.
Delivery prerequisites
After verifying the order, amount, and payment status, Fast-BGP checks stock and compliance against the confirmed configuration. Custom, high-value, multi-IP, protected, or GPU products may require additional use-case or identity details.
Delivery timing
Products marked for automatic provisioning enter the automated flow after payment confirmation. Dedicated, custom network, and manually reviewed resources follow the timing stated on the product, quote, or ticket. If no timing is stated, confirm an estimate before payment.
What delivery includes
Delivery normally includes service status, expiry, hostname, IP, and agreed access credentials. Operating system, network, hardware, IP quantity, and add-ons follow the order snapshot.
Customer acceptance
After delivery, customers should log in, change initial credentials, and verify the configuration. Report access, configuration, or network issues with evidence through a linked ticket.
Delays and alternatives
If stock changes, upstream maintenance, security review, or force majeure causes delay, we will explain through tickets or account contact and, where feasible, offer waiting, an alternative configuration, account credit, or refund review.
Questions about an order policy?
Before payment, provide the product, configuration, and use case so an advisor can confirm the applicable rules.