REFUND POLICY
Refund policy
Servers, IPs, bandwidth, software licenses, and custom resources may be procured or allocated immediately. Refund eligibility depends on product type, resource status, cause, and the applicable order terms.
Last updated: September 10, 2026
Expand a topic to read the full rules. Applicable product and order terms govern your service.
How to request a refund
Open a ticket linked to the order or invoice with the reason, occurrence time, troubleshooting performed, and requested resolution. Do not initiate a chargeback before ticket review.
Normally non-refundable
Unless an order or written agreement states otherwise, the following are normally non-refundable.
- Delivered, used, or upstream-procured dedicated and custom resources
- IP, bandwidth, software licenses, domains, setup, or one-time fees
- Issues caused by customer configuration, applications, traffic, attacks, violations, or actions
- Crypto exchange changes, network fees, or losses from the wrong network or address
Cases eligible for review
If Fast-BGP cannot deliver the confirmed order, or a material provider-side issue cannot be resolved within a reasonable period, a refund, account credit, or service compensation may be reviewed for the undelivered or affected scope.
Resolution
Approved refunds normally return through the original payment method. If unavailable, account credit or another compliant method may be used by agreement. Blockchain, exchange, and third-party fees may be deducted.
Residential proxies follow the product page's destruction-refund conditions. Eligible payments return to website account balance, rather than the general original-method refund described above. Residential IP refund rules
Questions about an order policy?
Before payment, provide the product, configuration, and use case so an advisor can confirm the applicable rules.