01
How to request a refund
Open a ticket linked to the order or invoice with the reason, occurrence time, troubleshooting performed, and requested resolution. Do not initiate a chargeback before ticket review.
REFUND POLICY
Refund policy
Servers, IPs, bandwidth, software licenses, and custom resources may be procured or allocated immediately. Refund eligibility depends on product type, resource status, cause, and the applicable order terms.
Last updated: September 10, 2026
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Normally non-refundable
Unless an order or written agreement states otherwise, the following are normally non-refundable.
- Delivered, used, or upstream-procured dedicated and custom resources
- IP, bandwidth, software licenses, domains, setup, or one-time fees
- Issues caused by customer configuration, applications, traffic, attacks, violations, or actions
- Crypto exchange changes, network fees, or losses from the wrong network or address
03
Cases eligible for review
If Fast-BGP cannot deliver the confirmed order, or a material provider-side issue cannot be resolved within a reasonable period, a refund, account credit, or service compensation may be reviewed for the undelivered or affected scope.
04
Resolution
Approved refunds normally return through the original payment method. If unavailable, account credit or another compliant method may be used by agreement. Blockchain, exchange, and third-party fees may be deducted.
Questions about an order policy?
Before payment, provide the product, configuration, and use case so an advisor can confirm the applicable rules.