Required after provisioning: policies, terms, and service boundaries

Fast-BGP provides cloud top-ups, account opening, genuine-identity verification assistance, verified-account delivery, quota requests and eligible balance transfers. Account eligibility, scope and fees are agreed in the quote before proceeding.

Verification uses the customer’s genuine identity and documents, subject to provider review. Customers follow provider terms and applicable law, and manage credentials, access, resource usage, charges, balances and account activity.

Customers create, use and maintain their cloud resources. Our service excludes technical support, environment setup, system configuration, application deployment, resource or data migration, troubleshooting and managed operations. Provider support follows its own channels and terms.

Customers bear responsibility under applicable law for charges, restrictions, losses, and liabilities caused by their workloads, configuration, actions, or misuse. These business services do not guarantee unrestricted accounts or uninterrupted availability. Business support can review account-opening, top-up receipt, and billing issues.

• Verified accounts: confirm the verified identity or entity, account control, delivery checklist, and recovery responsibilities before handover. Delivery does not mean the verified identity can be changed.
• Quota application assistance: approval is the cloud provider's decision. Approval, quota amounts, and review times are not guaranteed.
• Balance transfers to new accounts: subject to the relevant provider's eligibility rules. This does not include resource, data, or application migration.

IP products are for lawful use only. Fraud, phishing, attacks, account theft, spam, artificial traffic, evasion of platform penalties, and unauthorized data collection are prohibited. Customers must also comply with target-platform rules, resource-provider acceptable-use policies, and applicable laws.

We provide only the IP resources and delivery information agreed in the order, without technical support. This excludes proxy-client installation and configuration, relay setup, application integration, workload debugging, and network troubleshooting. Customers must verify their environment, protocol, and workload compatibility and observe any overseas-network-only restriction stated for the product.

IP attributes and platform classification are subject to actual testing. Location, carrier, residential, and proxy labels may differ across databases and platforms and change over time. We do not guarantee acceptance by every platform, freedom from bans, a fixed reputation score, or specific business results.

Users bear responsibility under applicable law for restrictions, losses, and liabilities caused by their workloads, actions, or misuse. Delivery discrepancies, renewal, expiry, destruction, and refund requests follow the applicable order and stated product rules. This notice neither expands nor removes agreed after-sales rights.

Residential proxy self-service renewal is not generally available and no automatic payment is taken. Eligibility is checked per service; an approved renewal uses the regular price shown at confirmation, without the first-purchase offer. Residential IP terms and refund rules

The exclusion of technical support does not remove our obligations to review orders, confirm top-up receipt, deliver agreed resources, and process eligible after-sales requests, or any provider liability that cannot lawfully be excluded or limited. Customer-caused and provider-caused issues must be assessed separately; this notice is not a blanket waiver of liability.

Read and understand the applicable notices before account opening, purchase, top-up, or use. Contact business support first if anything is unclear, and proceed only after understanding and accepting the applicable terms. This notice does not replace the order's confirmation process.

Email and client-center tickets are the primary channels for provisioning, suspension, termination, resource recovery, network maintenance, attack alerts, and other important notices. Customers must keep a valid, monitored email address and respond promptly. Risks caused by invalid contact details or unread notices remain with the customer.

Customers must comply with laws applicable where the product and data center are located and must not infringe third-party rights, intellectual property, or network security. Fast-BGP does not determine whether a customer has obtained every license required for its business.

• Unlawful politically sensitive use, phishing or fraud, pornography or child sexual abuse material, illegal gambling, coercive violence, incitement of hatred, brand impersonation, or other illegal content
• Hacking, trojans, viruses, malware, botnets, DDoS/SYN floods, vulnerability or port scanning, credential attacks, or other intrusion activity
• Spam and unauthorized books, music, software, videos, or other infringing material
• Using VPNs or similar services to conduct unlawful cross-border telecommunications, or conduct likely to trigger retaliation, complaints, or disruption to other users

When Fast-BGP, a data center, or an upstream provider receives an abuse complaint, detects an attack, or receives a valid request from a government, court, law-enforcement agency, rights holder, or counsel, affected connectivity or services may be restricted, suspended, or terminated immediately, evidence may be preserved, and legally required information may be supplied. Emergency action may precede notice. Customers must explain and remediate within the stated deadline.

• A violating service may be suspended, deleted, or terminated without refund
• Serious violations may result in account and related-data removal and lawful cooperation with authorities

Route quality depends on customer location, mainland and international carriers, direction, time, congestion, and third-party networks. Mainland-optimized, global, and international bandwidth have different coverage; global routes may fluctuate at peak times, while international bandwidth does not guarantee direct mainland-China routing and may detour through another region. Fixed latency, packet loss, or consistently identical performance is not guaranteed unless expressly included in the order or SLA.

• Carrier maintenance, data-center power work, configuration upgrades, or maintenance may cause temporary interruption
• Carrier-caused latency, packet loss, or reachability issues may be reported with order details for business support to record and forward to the resource provider. Technical troubleshooting is not provided, and compensation or refunds are not promised on that basis
• No free IP replacement is guaranteed when blocking, risk listing, or reputation issues result from the customer's own workload

After delivery, customers are responsible for the server OS, accounts, applications, patches, access control, and data security. Storage devices are consumable and RAID is not a backup; customers must keep independent or off-site backups and back up before reinstallations, upgrades, migrations, or network changes. Customers must handle technical issues themselves; we do not provide technical support. Responsibility for data loss or other incidents is assessed by cause and order terms, without excluding provider liability imposed by applicable law.

• Change initial credentials, restrict management ports, and enable appropriate security controls immediately
• OS reinstallation, custom-image installation, software configuration, and managed operations are not provided as technical services; services expressly agreed in existing orders remain subject to those agreements
• Customers are responsible for lawful licensing and activation of Windows and other commercial software unless expressly included

Customers are responsible for invoices and renewal. After expiry, a service may be suspended, canceled, or deleted and resources and data may be released without further notice; interruption or data loss caused by non-payment or missed renewal remains with the customer. Unless Fast-BGP cannot complete a confirmed delivery or a written agreement states otherwise, delivered services and non-provider-caused issues are normally non-refundable.

• Upstream or business changes may require recovery of IPs, bandwidth, or server hardware; we will seek to communicate and offer a feasible replacement or transition
• Price changes normally apply only to new orders and do not retroactively change existing orders. Fast-BGP website customer account balances cannot be withdrawn. Refunds, transfers and withdrawals of funds held in third-party cloud accounts are subject to the relevant platform rules and the agreed service arrangement.
• Displayed product prices exclude tax by default; taxes and third-party fees follow the invoice and payment channel

Complete the following checks immediately after receiving provisioning details. Continued use confirms acceptance of the delivered configuration and the boundaries on this page. Preserve evidence and report configuration or access issues promptly through a linked ticket.

• Verify hostname, IP, region, hardware, bandwidth, traffic allowance, OS, and expiry date
• Change credentials and configure firewall, keys, patches, monitoring, and backups
• Confirm the workload is lawful and follows data-center, network, and upstream acceptable-use rules
• Allowlist Fast-BGP email and monitor invoices, tickets, and alerts

Fast-BGP may update this notice following changes in law, data-center, or upstream-carrier rules, effective upon publication. Customers are responsible for reviewing updates. The specific order, quote, SLA, product notice, and data-center or upstream rules for the resource supplement this notice; to the extent permitted by law, the more specific rule directly applicable to the resource governs.